A turnkey remote device management platform purpose-built for mid-market OEMs who need a finished product — not another framework to assemble.
Engineering manager, controls lead, automation architect
Standardize device connectivity across product lines. Reduce bespoke firmware. Ship devices that self-register without VPN.
Every new protocol means custom firmware and backend code. No reusable abstraction for machine communication. Testing requires physical hardware.
Protocol Builder (visual, transport-agnostic), pairing-code enrollment, WebSocket architecture, device type import/export.
Head of after-sales, technical support lead, customer success
Reduce mean time to resolution. Stop asking “What firmware are you running?” on every call. Build a knowledge base that gets used.
Support requests arrive without device context. Same diagnostic steps repeated every ticket. Knowledge lives in heads of senior technicians.
Tickets with device snapshots, AI assistant that reads sensor data, knowledge base with scoped visibility, similar-ticket search.
CEO, VP Product, business unit lead
Turn after-sales from a cost center into a differentiator. Offer customers a branded self-service portal. Scale without hiring proportionally.
Custom portals per customer are expensive. Support costs grow linearly with installed base. No data to prove service value to customers.
White-label branding, multi-tenancy, customer portal as a sales deliverable, AI assistant as force multiplier.
AWS IoT · Azure IoT Hub · Google Cloud IoT
Cloud IoT platforms give you building blocks: message brokers, rule engines, device shadows. What they don’t give you is a product. No portal, no ticketing, no protocol builder, no AI assistant. You’re signing up for months of custom development.
Novylon is the finished product that replaces that infrastructure layer.
TeamViewer IoT · eWon/HMS · Tosibox
VPN tools solve one problem: a secure tunnel to a device. Once you’re in, you’re on your own. No dashboards, no structured support workflows, no knowledge base, no customer portal.
Novylon doesn’t need VPN — devices connect outbound via WebSocket with the entire service layer built in.
PTC ThingWorx · Siemens MindSphere · ADAMOS
Enterprise platforms are powerful but designed for large organizations with dedicated integration teams and six-figure budgets. Consultants, custom development, long onboarding cycles.
Novylon delivers 90% of the value at a fraction of the complexity — operable by a 50-person OEM.
Custom platform · Internal engineering team
Building from scratch means maintaining WebSocket infra, protocol parsing, dashboards, customer portal, ticketing, AI pipeline, and multi-tenant security. That’s a permanent team.
Novylon replaces all of it — including features most teams never get around to building.
Define machine communication without writing parsing code. Serial, Modbus, CAN, TCP — all visual, all testable.
Design dashboards without frontend development. Drag and drop gauges, charts, command buttons — publish to both portals.
A support assistant that reads your own knowledge base, live device data, and historical tickets before answering.
Included out of the box. Your logo, your colors, your domain — themed before the user even signs in.
From pairing code to live telemetry — no VPN, no static IPs, no custom firmware. Devices connect outbound.
Get in touch for a demo tailored to your machines — or jump straight into the platform.