Three industry scenarios showing how manufacturers, medical device companies, and system integrators use Novylon to transform after-sales operations.
A packaging machine manufacturer in southern Germany ships 200+ machines per year across Europe. Each machine runs a PLC communicating over Modbus RTU via serial RS-485.
On-site visits drop by 60%. Customers get self-service dashboards under the OEM’s brand. The AI assistant resolves common issues before a human agent is needed.
A manufacturer of laboratory analyzers sells to hospitals and diagnostic labs worldwide. Devices communicate over TCP with a proprietary JSON-based protocol.
L1 ticket volume drops significantly. Senior technicians spend less time on repetitive queries and more time building knowledge that compounds over time.
A system integrator builds remote monitoring solutions for three end-customer brands: food processing, textile machinery, and building automation.
One platform, three brands, zero code forks. Adding a fourth customer brand takes hours, not weeks.
Tell us about your machines and processes — we’ll show you how Novylon fits.